Effective date: 28 August 2025
AutoSniff (“AutoSniff”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit autosniff.com, use our mobile apps, or access any services we provide (collectively, the “Services”).
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1) Who we are & scope
AutoSniff operates a platform that helps users track and understand vehicle information and related insights. This Policy applies to information we collect from website visitors, account holders, and other users of our Services.
Contact: hello@autosniff.com
If you are in the EEA/UK, AutoSniff is the “data controller” of your personal data under GDPR/UK GDPR. If you are in India, AutoSniff is the “Data Fiduciary” under the Digital Personal Data Protection Act, 2023 (DPDP).
2) Information we collect
We collect information in the following ways:
a) Information you provide directly
- Account details: name, email address, password, profile information.
- Contact details: email, phone number (if provided), support queries.
- Vehicle information (if submitted): VIN/registration number, make, model, year, mileage.
- Content you upload: reviews, images, comments, documents.
- Preferences and consent choices.
b) Information we collect automatically
- Device & usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps.
- Cookies and similar technologies: to remember preferences, understand usage, and improve performance (see Cookies below).
- Approximate location: derived from IP or, if you grant permission, precise location from your device.
c) Information from third parties
- Analytics and measurement partners (e.g., web analytics tools).
- Payment processors (transaction status and limited details; we do not receive full card numbers).
- Public or commercial data sources (e.g., vehicle data lookups where permitted).
We do not intentionally collect sensitive personal data unless you choose to provide it and it is necessary for the Services, in which case we will ask for your consent or rely on another lawful basis where appropriate.
3) How we use your information
We use personal information to:
- Provide, maintain, and improve the Services and our features.
- Create and manage your account; authenticate and secure access.
- Process transactions and facilitate payments via our processors.
- Deliver vehicle-related insights, alerts, and recommendations you request.
- Communicate with you (service messages, updates, security alerts).
- Provide customer support and respond to enquiries.
- Personalise content and measure performance.
- Conduct analytics, research, and product development.
- Detect, prevent, and address fraud, abuse, security risks, and legal compliance.
- Send marketing communications where permitted (you can opt out at any time).
Legal bases (EEA/UK): Contract performance, legitimate interests (e.g., to secure and improve the Services), consent (e.g., marketing, precise location), and legal obligations.
4) How we share information
We may share personal information with:
- Service providers and processors who perform services for us (hosting, analytics, customer support, email delivery, security, payments).
- Business partners where you interact with their features or request a linked service.
- Legal and compliance recipients when required by law, regulation, court order, or to protect rights, safety, and security.
- Successors in connection with a merger, acquisition, financing, or sale of assets (your information may be transferred as part of that transaction).
We do not sell personal information for money. We may share certain data with advertising/analytics partners that could be considered “sharing” for cross-context behavioural advertising under some laws; you can exercise applicable opt-out rights as described below.
5) International transfers
We may process and store information in countries outside your own (including the US, EU/EEA, UK, and India). Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data when it is transferred internationally.
6) Data retention
We keep personal information for as long as necessary to provide the Services, fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical periods include:
- Account data: for the life of the account and a reasonable period thereafter.
- Transaction records: up to 7 years (or as required by tax/accounting laws).
- Analytics and logs: generally 12–26 months unless a longer period is needed for security or legal reasons.
When no longer needed, we will delete or anonymise the information.
7) Your privacy rights
Depending on your location, you may have the right to:
- Access a copy of your personal information.
- Request correction (rectification) of inaccurate data.
- Request deletion (erasure).
- Object to or restrict processing.
- Withdraw consent at any time where processing is based on consent.
- Port your data to another service (data portability).
- Opt out of marketing communications.
- Opt out of “sale”/“sharing” for cross-context behavioural advertising (where applicable).
To exercise rights, email hello@autosniff.com. We may ask for information to verify your identity. You also have the right to lodge a complaint with your local data protection authority.
California residents (CCPA/CPRA): You have the rights to know, delete, correct, and opt out of sale/sharing and to limit the use of sensitive personal information (if collected). You will not be discriminated against for exercising your rights. Submit requests via hello@autosniff.com.
India (DPDP): You may access, correct, erase your personal data, withdraw consent, and file a grievance. Contact our Grievance Officer at hello@autosniff.com (attention: Grievance Officer). We will endeavour to resolve complaints within timelines prescribed by law.
8) Cookies & similar technologies
We use:
- Strictly necessary cookies to operate core features (e.g., security, session management).
- Performance/analytics cookies to understand usage and improve Services.
- Functionality cookies to remember preferences.
- Advertising cookies (if used) to deliver and measure ads.
You can manage cookies via your browser settings and, where available, our on-site cookie controls. Disabling some cookies may affect functionality.
9) Analytics, ads & third-party links
We may use analytics tools (e.g., Google Analytics) to help measure traffic and usage trends. We may also work with advertising partners for measurement or to deliver more relevant content. Third-party websites or services linked from our Services are governed by their own privacy policies; please review them.
10) Payments
If you make purchases, payments are processed by third-party payment processors (e.g., Stripe, Razorpay, etc.). Those processors collect and process your payment information in accordance with their own policies. We do not store full payment card details.
11) Security
We use administrative, technical, and organisational safeguards designed to protect personal information (e.g., encryption in transit, access controls). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12) Children’s privacy
Our Services are not directed to children under the age of 13 (or the age of digital consent in your jurisdiction, e.g., 16 in some EEA countries). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact hello@autosniff.com so we can delete it.
13) Do Not Track
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard, our Services may not respond to DNT signals. We do, however, honour applicable legal requirements regarding opt-outs.
14) Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last updated. Significant changes will be notified via the Services or by email where appropriate. Your continued use of the Services after changes become effective means you accept the updated Policy.
15) Contact us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:
Email: hello@autosniff.com
Subject line: “Privacy – AutoSniff”
